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Terms of purchase

Terms, conditions & privacy policy

The following terms and conditions apply when you as a customer place an order through Tildas tavlors webshop. By using the Site you agree to this Agreement. If you do not agree to these terms and conditions then do not use the Site.

Annelie Matilda Johansson

Huvudfabriksgatan 2

12626 Hägersten

Registration no: 880420-7887

Email: [email protected]

Registered for F-tax.

 

1 Customers

1.1 The Customer ensures Tildas Tavlor that it is legally permitted to use the Service provided on the Site and by that takes full responsibility for the use of the Service. The customer ensures Tildas Tavlor that if the Customer is an individual and not a company, the Customer is not younger than 18 years of age. This Agreement is void where prohibited by law and the right to access the Service is revoked in such jurisdictions.

2 Modifications

2.1 The User is responsible for reviewing and becoming familiar with possible modifications of the Agreement made by Tildas Tavlor. Tildas Tavlor reserves the right to modify this Agreement, charges, fees and terms at any time. Use of the Service by the User following such notification constitutes the User’s acceptance of the terms and conditions of changes as modified.

3 Responsibility of Site customers and visitors

3.1 Violation of any articles of this Agreement or other rules will prohibit Users to use of the Site.

3.2 Without limiting other remedies Tildas Tavlor may limit, suspend or terminate our Service, prohibit access to our Site, delay or remove hosted content and take technical and legal steps to keep Users off the Site if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.

4 Payment and fees

4.1 When you as a User order a Product from the Site you will be charged with the current fees. The User has to be aware of the fact that the fees may differ from time to time. This depends on what Tildas Tavlor decides and can for example be depending on a special discount during holidays etc. We may also choose to temporarily change the fees of our products.

4.2 When placing an order on the Site you are confirming that you are legally entitled to use the means of payment tendered and that you are either the cardholder or have the cardholder’s permission to utilize the card to effect payment.

4.3 Tildas Tavlor can, if needed, refuse to process a transaction for any reason or refuse Service to anyone at any time at our own discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.

4.4 Unless otherwise stated all fees and payment are quoted in Euro (€). The User is responsible for paying all fees, payments and applicable taxes associated with our Site and Products. After receiving your order you will receive an e-mail from the Site confirming the details, description and price for the Products ordered.

4.5 Payment of the total price must be made in full before dispatch of your Products.

5 Sales tax & Custom

5.1 If the Customer is located outside of the European Union the Customer is responsible for paying sales tax (as applicable within each jurisdiction). Tildas Tavlor will not be held responsible for any such sale tax. If the customer is located within the European Union sales tax is included within that price of the Product.

5.2 Customers outside of the European Union may be subjected to pay custom duties (as applicable within each jurisdiction). Tildas Tavlor will not be held responsible for any such duties.

6 Shipping, returns and right of withdrawal

6.1 Once you have completed your order it is not possible to edit or cancel your order. If you want to change something then please contact us as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis.

6.2 Tildas Tavlor will review the replacement of Products or refund requests within 14 days of placed order. If a Product is missing, damaged or subject to print error, Tildas Tavlor will replace the erroneous Product with a new Product. To issue a refund process based on the aforementioned reasons please reach out to [email protected] Refund requests will be processed within five (5) working days. Tildas tavlor is not responsible for situations when the Customer has provided incorrect information, such as wrong Customer name or address.

6.3 Because of the individualization of the Product there is no right of withdrawal for the Product after a placed order.

7 Description of products and the product design

7.1 Tildas Tavlor always try to represent each design of our products as accurately as possible. The background colour for each print or/and the quality of your photo may differ from what you see when you order. Tildas Tavlor take no responsibility for this since this depends on what screen you are using and what quality of your photo you are uploading. Tildas Tavlor, therefore, cannot guarantee that colours and details in website images are 100% accurate representations of the Product. If you are not satisfied with the result then please reach out to us at [email protected] and we will see what we can do.

7.2 Tildas Tavlor always aim to continuously develop the Products so that we can keep providing you with what we consider the best design combined with the best performance. Tildas Tavlor reserve the right to amend the specifications of Products, their design, their price and packaging without prior notice.

8 Purchase of Products

8.1 Your order represents an offer to us to purchase a Product which is accepted by us once we have sent you an e-mail order confirmation. Any Product on the same order which we have not confirmed in an order confirmation e-mail does not form part of that contract.

8.2 Tildas Tavlor shall under no circumstances be held liable for any special losses due to specific circumstances of the User and/or Customer, indirect or consequential losses or wasted expenditure.

8.3 Orders are placed and received exclusively via the Site. Before ordering from us it is the Customer’s responsibility to check and determine full ability to receive the Products. Correct Customer’s address and post code/zip code, User’s up-to-date phone number and e-mail address are absolutely necessary to ensure successful delivery of Products.

8.4 All information asked on the checkout page must be filled in precisely and accurately. Tildas Tavlor will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. If you need to change this kind of information then please contact us as soon as possible and we will see what we can do – but we can not promise that a change is possible.

9 Delivery

9.1 Tildas Tavlor deliver to Customers worldwide. The Customer is responsible for delivery prices. Delivery prices are additional to the Product’s price.

9.2 Tildas Tavlor cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay for Products that are delivered after the estimated delivery date. Standard delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all the changes.

The ownership of the Product will only pass to the Customer when we receive full payment of all sums, including delivery charges.

If you are ordering a Birth poster/animal portrai/portrait or a Sonogram it can take up to 4-6 weeks.

10 Release

10.1 You release Tildas Tavlor and everyone included in the team from claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes. You agree that Tildas Tavlor has no control over and does not guarantee the delivery of the advertised collaborations and that Tildas Tavlor shall be released from any and all damages resulting from the failure to receive any benefits of an anticipated collaboration.

11 Personal data and cookies

11.1 By approving the Agreement the Customer accepts the use of cookies on the Site. The Customer accepts that Tildas Tavlor will store and use relevant personal data about the Customer in order to deliver the Product.

12 Indemnity

12.1 You will indemnify and hold Tildas Tavlor and anyone included in the team harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

13 Law and Jurisdiction.

13.1 If a dispute arises between you and Tildas Tavlor we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures such as mediation or arbitration, as alternatives to litigation.

13.2 Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) must be resolved by a court located in Sweden.

13.3 Any dispute or claim arising out of or in connection with Agreement or its formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Sweden.

14 General

14.1 No agency, partnership, joint venture, employee-employer, franchiser-franchisee relationship, etc. is intended or created by this Agreement.

14.2 You acknowledge that you have all necessary permits to grant us with Customer’s personal data to fulfil this Agreement.

14.3 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.

Privacy Policy

Tildas Tavlor (also referred to as “we”, “us” and “Annelie Matilda Johansson”) in this document is committed to protect and care for the data of our users and customers. We strive to comply with the highest standards in privacy and data protection. We also enforce all the applicable necessary laws and restrictions.

Using our website, service and/or buying our products constitutes your acceptance of our Policy. If you do not agree with this, make sure to not use any of our products or service.

This policy applies to all data that Tildas Tavlor processes during the provision of our services.

THE USAGE OF COOKIES

Like most websites, we use “cookies”. A cookie is a small file that is stored on your computer (by your browser) and store text-based values. The information stored in those files is used to provide a good persisting customer experience i.e. your choices of language or currency. The allowed lifetime of this file is set depending on the purpose. You can prevent the usage of cookies by disabling the feature in your browser.

Our website and service still work without the use of cookies but it will affect the user experience.

AUTOMATIC COLLECTION OF DATA

When using this website we collect information regarding the usage of our services with the purpose of creating a good overall user experience and provide relevant information in marketing. The information is stored in an anonymized state, it is not tied to any personal information.

Example of what is being stored:

  • Information regarding your browser, and type of device.
  • How you interact with our services, what content you see, and when.
  • What location you are using our services from.
  • Information regarding your internet service provider.

The purpose of collecting such information

The purpose of this is to provide us with real-life usage statistics to improve content, security and the overall experience as an existing or potential customer to us.

It is good to know that it is technically possible to use an IP address to identify an individual, but this is nothing we have access to.

Data shared with Third parties

We will never sell, lease or rent data and may only disclose anonymized data to third parties in the circumstances stated below with the purpose to pursue our legitimate interest to maintain and develop our businesses.

Google (Analytics and Tag manager)

Google will on our behalf store and process anonymized data regarding your usage of our services. The nature of the data includes, but is not limited to, what pages you have visited, where you use our services from, and what device you are using.

You may at any time withdraw your consent (opt-out) and prevent data from your usage being stored by installing the browser plugins provided by Google for this sole purpose.

Google may store this information on servers located outside of the European Union. Google is thereby certified and compliant with everything required under “EU-US Privacy Shield” and achieves highly sufficient security for handling and storing data of this type.

MANUALLY PROVIDED PERSONAL DATA

When you make a purchase, request information, or otherwise interact with us, we may ask for information to be able to fulfil your request. Tildas tavlor processes personal data to perform our contractual obligations and to comply with legal obligations.

Example of what we may ask for:

  • Your Name.
  • Your email address.
  • Your street address, and phone number.
  • In specific cases feedback, age, gender, and country.

Data processing for payments

An essential part of the services provided by us is being able to purchase our goods and services. We do this using partners that we have rigorously evaluated in terms of security and compliance.

Tildas Tavlor do never store or process information such as, but not limited to, credit card numbers or bank accounts. Any such information entered on our website or as a part of our services is only processed by the payment gateway (Klarna and Paypal)..

LEGITIMATE GROUNDS FOR PROCESSING PERSONAL DATA

  • Providing products and services – We may use your personal data to provide you with our Services and to ship and deliver products you have requested or ordered, to process your requests or as otherwise may be necessary to perform the contract between you and us, to ensure the functionality and security of our services and correct delivery, to identify you as well as to prevent and investigate fraud and other misuses.
  • Communication – We may use your personal data to communicate with you, for example, to inform you that our Services have changed or to send you critical alerts and other such notices relating to our Services and Products and to contact you for any sales related purposes.

SHARING PERSONAL DATA

We will never sell, lease or rent your personal data and may only disclose your personal data to third parties in the circumstances stated below.

  • Companies in Tildas Tavlor corporate structure.
  • We may share your personal data with other Tildas Tavlor associated companies (affiliates or parent companies) or authorized third parties who process personal data on behalf of us, but only for the purposes described in this Policy and while the party are performing services for Tildas Tavlor.
  • Mandatory disclosures.
  • We may access, disclose and preserve your personal data, when we have a good faith belief that doing so is necessary to: (1) comply with applicable law or respond to valid legal process from competent authorities, including from law enforcement or other government agencies; (2) protect our customers, (e.g. from spam or fraud and/or preventing serious injury or loss of life); (3) operate and maintain the security of our Services, including to prevent or stop an attack on our computer systems or networks; or (4) protect the rights or property of Tildas Tavlor including enforcing the terms governing the use of the Services, possibly in cooperation with law enforcement agencies.
  • Mergers and Acquisitions.
  • Mergers and Acquisitions If Tildas Tavlor is involved in a merger, acquisition or asset sale, we may transfer personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data.
  • Your consent and social sharing services.
  • We may share your personal data if we have your consent to do so or you have specifically requested this.
  • Companies listed under “Data shared with Third parties”

Personal data shared with Third parties

We share personal data to pursue our legitimate interest to maintain and develop our businesses. We share personal data with One of the three company’s we need to share the personal data with is the one that provides Tildas Tavlor with fulfilment and production services. The other companys is Klarna and PayPal that is our payment gateway. When paying for our products or services we provide Klarna and PayPal with the required information to i.e but not limited to perform security and fraud validation, and store required transaction data applicable by law.

YOUR RIGHTS REGARDING PERSONAL DATA

Individuals right to the erasure of personal data

Upon request, individuals have the right, under the General Data Protection Regulation (GDPR) “to be forgotten”. This right is to be exercised if you wish to have all information not required by other applicable laws or regulations removed. Examples of such information include, but is not limited to data regarding financial transactions and order information.

Upon such requests, we will within reasonable time and manner remove applicable information.

You may at any time exercise the right and opt-out.

Individuals right to access personal data and portability

Upon request, individuals have the right to request all records of personal data we currently store in a commonly used and machine-readable format. Just contact us if you have questions.

Individuals right to rectification of personal data

Upon request, individuals have the right to submit corrections when applicable within the information stored about them. If requested we will within reasonable time update records and correct them. Contact our DPO (Data Protection Officer) if you have questions.

CONTACT DETAILS

Contact us if you have questions regarding our policy or ways of conduct or individual requests.

[email protected]

SAFEGUARDING PERSONAL DATA

We store and process Personal Data on third-party service providers’ servers (“Data Hosting Providers”) that we have evaluated to have state of the art security measures and that complies with applicable laws and restrictions. Such servers are located in the European Union and/or the United States of America. We have strict internal policies and guidelines to address privacy and security matters, (proactive and reactive risk management, security and privacy engineering and assessments). We take appropriate steps to address the risk of data loss and other possible risks represented by the processing and the nature of the data being protected. Also, we limit the access to our databases containing personal data only to authorised persons having a justified need to access such information.

International transfer of personal data

By using the Services, you give us your consent to store, process and transfer your Personal Data, that we have collected, outside of your country of residence to the countries where the Data Hosting Providers’ servers are located.

In some instances, you may use our Services in another country than where the Data Hosting Providers’ servers are located and therefore your personal data may be transferred across international borders outside the country where you use our Services, including from countries outside the European Economic Area (EEA). In such cases we ensure that there is a legal basis for such a transfer and that adequate protection for your personal data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organisational information security measures.

STORAGE PERIOD

We do not store personal data longer than is legally permitted and necessary for the purposes of providing our services. The storage period depends on the nature of the information and the purposes of the processing. The maximum period may, therefore, vary per use.